24 Hour Emergency Service

Emergency vets in Kidderminster, Worcestershire

Keep your pet healthy and happy all year round! At Shepherds' Vets, we are dedicated to providing pet emergency services that are second to none.

24-hour vet available 7 days a week

Our 24-hour emergency service for our clients means that should your pet require veterinary attention out-of-hours, you do not have to make the stressful journey to an alternative practice in Worcester or Birmingham. We are now the only practice in Kidderminster providing this emergency service” out of hours” on site. We pride ourselves on our purpose-built premises, on-site facilities and large range of diagnostic equipment such as the in-house laboratory and digital X-ray machine. Please note the out of hours service we provide is available to registered clients only.
Our team of professionals are able to offer your pet a range of comprehensive expert veterinary services, providing vital, rapid results when possible.

In practice hospitalisation
When we consider a patient/all patients is/are stable we do late evening and early morning checks, we do not routinely “stay over” in the practice.
With a more critical patient (subject to our vets clinical judgement) a vet and/or a nurse stay over e.g an unstable diabetic, an unstable animal post RTA etc.
Obviously cost for this level of care is considerably greater (several hundred pounds per night, case dependent).
a nurse checking a microscope
kitten wearing green collar

What happens when you call the practice out of hours?

Your call will be answered by our emergency providers who have over twenty years of experience dealing purely with veterinary out-of-hours calls. They will ask you for all your contact details and the nature of the emergency. This information is immediately passed onto the duty veterinary team who will call you back as soon as possible to discuss the emergency. If necessary, we can also arrange a time to see your pet at the surgery.

How can our 24-hour emergency vet help you?

  • Help and advice 24 hours a day
  • Home visits on request
  • Immediate treatments
  • 24/7 high-quality care for pets
  • Round-the-clock critical care
  • Specialised teams to treat your pet when you need them the most
Contact us to find out more about our services. Our team is always on hand to deal with any kind of emergencies.
Contact us
24/7 hour emergency service
Compassion understood logo

A number of our staff have undertaken additional, special training in end-of life care for pets and their owners, to enable us to better support our clients through this challenging and emotional time.

We are happy to provide

-       End of life consultations

-       Sensitive, impartial advice and a friendly ear

-       Home visits or visits within the privacy of the practice consult room

-       Discussions regarding burial and cremation, including attended private cremations

-       Bereavement advice and support



Other bereavement support services:

The Blue Cross

It can sometimes help to share your feelings with someone who knows from personal experience how distressing the loss of a pet can be, and who will listen with compassion and without judgement. The Blue Cross charity runs a Pet Bereavement Support Service which can be contacted on 0800 096 6606 (UK only including Northern Ireland). The support line is open from 8.30am - 8.30pm every day. All calls are free and confidential from a UK landline. If calling from a mobile phone, some phone networks may charge. Alternatively you can also email the Pet Bereavement Support Service on pbssmail@bluecross.org.uk.

Further support is available on the Blue Cross PBSS site.


Cats Protection’s Paws to listen grief support service
If you’re experiencing pet-related grief you can call their free and confidential phone line to talk to one of our volunteer listeners. The team of trained volunteers offer emotional and practical support to owners experiencing the loss of a cat. While they are unable to offer counselling, the team provides a supportive ear to callers struggling to cope with pet-related grief as well as providing information about topics such as euthanasia, burial and cremation.
The line is open between 9am and 5pm, Monday to Friday, on Freephone 0800 024 94 94.

Further information about Cats Protection’s grief and loss support work can be found on the national website: 
www.cats.org.uk/grief

The Association for Pet Loss and Bereavement, based in the US, along with The Ralph Site which is based in the UK, both run Pet Loss Forums where you can connect with other pet owners who are experiencing similar emotions to you. 

There are many special Pet Loss trained counsellors. You can find some of these on the Ralph site and also within the Counselling Directory. Note that we haven’t ‘vetted’ any of these, and we are not directly endorsing their services. It’s best to carry out further research and if possible speak to them and ask for references before you enter into any counselling agreement. 

If you feel that you are not coping with your day-to-day life and feel that you need additional help then we urge you to seek help from your doctor or from the Samaritans who are available around the clock, 365 days a year.

"Excellent vets, excellent nurses, excellent service. They have fantastic facilities and provide a professional, friendly service".
Will Matthews, Owner of Annie
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Has your pet suddenly fallen ill? Call the emergency vets at Shepherds' Vets in Kidderminster, Worcestershire, today.
(01562) 822986
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